Effective Date: 15 April 2025

Valchron is committed to protecting your privacy and processing your personal data in accordance with the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

1. Data Controller

Business Name: Valchron

Registered Address: Calle Mexico 18, Los Realejos, 38417 Santa Cruz de Tenerife, Canarias, Spain

Contact Email: info@valchron.com

2. What Data We Collect

We may collect and process the following information when you visit our website or make a purchase:

Personal Identification: Your name, email address, telephone number, and shipping/billing address.
Payment Information: Information processed securely by our payment providers (we do not store card details).
Order History: Records of your transactions and communications with us.
Technical Data: IP address, browser type, and usage data collected via cookies and similar tec3.hnologies.

3. How We Use Your Data

Your data is used for the following purposes:

Processing and delivering your orders.
Managing customer service inquiries.
Sending transactional and, with your consent, marketing communications.
Complying with legal requirements.

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Performance of a contract (e.g., processing your order).
Compliance with legal obligations.
Legitimate interests (improving our services).
Consent (for direct marketing communications).

5. Data Sharing

We may share your personal data with:
Payment service providers.
Delivery and logistics partners.
IT service providers (hosting and security services).
All third parties are required to comply with GDPR standards.

6. Your Data Rights

You have the right to:
Access and obtain a copy of your personal data.
Request correction of inaccurate data.
Request the deletion of your data (subject to legal constraints).
Object to or restrict the processing of your data.
Withdraw your consent for marketing communications at any time.
Lodge a complaint with a data protection authority.
To exercise your rights, please contact us at info@valchron.com.

7. Data Retention

We will retain your personal data only as long as necessary to fulfil the purposes for which it was collected or as required by applicable law (e.g., for tax records).

8. Security

We implement appropriate technical and organisational measures to protect your personal data against loss, theft, and unauthorised access.